Frequently Asked Questions
Which credit cards are accepted?
Visa, MasterCard, Discover and American Express.
How will this order appear on my credit card?
For Visa and Mastercard, STL TODAYS DEAL will appear on your statement.
For Discover and American Express, "ONLINE PHOTOS&CONTESTS" will appear on your statement.
I'm having trouble completing my purchase. Who do I contact?
If you are having technical difficulties completing your transaction contact us here and fill out the email form.
What is Today’s Deal?
An incredible deal is featured as Today’s Deal. The offer is only available for a limited amount of time, so hop on it so you don’t miss out!
How do I buy Today’s Deal?
Click on the “Add to Cart” button before the expiration time listed on the deal. For most deals, a minimum number of Coupons must be committed to by consumers before the deal reaches a “tipping point,” thus activating the deal.
Do I have to get others to sign up in order for me to get the deal?
No. However, we think lots of folks will want to take advantage of these great deals, so we encourage you to let others know about these great savings. Share the deal with others via e-mail, Facebook, text and Twitter. You have the power to get us to the tipping point and make these deals happen!
What happens after I buy Today’s Deal?
Once the minimum number of deals has been committed and the tipping point is reached, an email will be sent to you. Your credit card will be charged at this point and you’ll receive the Today’s Deal Coupon via e-mail to print out. If no minimum number of committed Coupons is required, your credit card will be charged at the time you commit to the deal. You can use the Coupon at the business 24-hours after your credit card is charged. Then, just take the Today’s Deal Coupon to the store or business before the expiration date to enjoy your fantastic deal!
What if a Deal doesn’t reach the tipping point?
We anticipate our offers will be very popular. However, should it not reach the tipping point the deal will not happen, and your credit card will not be charged.
When can I use my Today’s Deal Coupon?
Your Coupon is ready to use 24-hours after your credit card is charged, and you can use it through the expiration date.
What if I want to use just part of the Today’s Deal Coupon and save the rest for later?
Sorry, unless otherwise specified by the business, you’ll have to use the deal in its entirety in one visit.
If my name is on the Today’s Deal Coupon, can the business charge my credit card?
No. The business does not have your credit card information. Only our third-party vendor who handles the transaction has access to your credit card information.
Is the transaction safe for me to use?
Yes. The transaction uses SSL and other industry standard security features to ensure that no one else has access to your credit card information.
Can I buy Today’s Deal as a gift for someone else?
Yes, but you’ll need to include the recipient’s name when filling out the form.
When I gift Today’s Deal to a friend, will they have access to my credit card information?
No. On the Today’s Deal Coupon there is the gifted consumer’s name and a unique 6-digit code. The payment information is secure on a site that no consumer has access to.
Can I combine the Today’s Deal with other offers the business might have presented previously?
Unless otherwise specified, you can’t combine the Today’s Deal with other vouchers, offers, or promotions.
What if the business does not honor the offer?
We’ve carefully selected the best offers from the finest businesses, and they have agreed to honor the Today’s Deal Coupons. However, please email us at email@example.com should you run into problems redeeming Today’s Deal.
What if I miss the expiration date?
The additional discounts won’t be available; however you will still be entitled to goods and services equal to the amount you paid for the Coupon for a period of 5 years from the activation date.
For example, if you spend $25 to buy a $50 voucher to a restaurant but are unable to use it before the expiration date, you will still be entitled to $25 of food for up to 5 years from the activation date. Coupons for tickets or entry to an event expire after the event takes place.
Are there any other restrictions?
The full Terms and Conditions which explain any other restrictions may be found at www.stltoday.com/todaysdeal.
How do I find coupons I have purchased to reprint?
Login to your Today’s Deal account using the username and password you have created. Once logged in, click on the button that says “My Deals”. This will show you all deals you have purchased. Click on the appropriate blue box that you need, which will pull up your coupon and allow you to reprint.
What if I forgot my password?
This information can be retrieved by clicking "Help" at the top of the Today's Deal page, located near the login area. Type in the email address that corresponds with your Today's Deal account and submit. Once submitted, an automated email will be sent to your email address with your username and password information (*Be sure to check any spam folders for delivery). If there are any issues or questions, please email us at firstname.lastname@example.org.
How can I qualify for the referral refund?
For most deals, we offer a referral refund. Once you purchase, a unique URL will pop up on your screen, asking if you would like to share with friends. You may click one of the corresponding options, or simply copy/paste the URL to manually send to your friends. Three friends must purchase the same deal you did at the same price point using that exact URL. If they do not use the correct URL, they purchase the deal on their own, or do not purchase the same price point that you did, the referral refund will not occur. You will be notified via email if the referral refund occurs.
Why is the coupon showing me an amount that is more than I paid?
The coupon will show you the amount that it is worth, not what you paid. If the correct amount is showing up in your credit card bill, that is what counts!
How can I tell if I have already redeemed a deal?
If your deal is not showing “redeemed” in your “My Deals” account area and you are not sure if you’ve used it, you may contact the business directly. They should have record of those redeemed.
Where can I find information about a past deal, such as a phone number or address?
On our deal site, there is a button that says “Past Deals”. That will pull up many of our past deals (as long as they are not past expiration). You can go through the pages of past deals to find the one you’re looking for.
How can I my business hop on Today’s Deal?
Contact us at email@example.com for more information.
What if I have more questions?
Feel free to e-mail us at firstname.lastname@example.org. We’ll be happy to answer any additional questions.